WhatsApp AI Automation: From FAQs to Bookings in 14 Days

If your WhatsApp inbox is flooded with FAQs, booking requests, and order updates, AI automation can be your best hire. Here’s how to launch a bot that pays for itself in two weeks.

Start with the 3 highest-ROI intents

• FAQs: pricing, hours, policies, menu/items.
• Bookings/reservations: capture details, confirm slots, send reminders.
• Order status: check order ID, ETA, and push updates.

Tech stack that keeps it simple

• WhatsApp Business API/Cloud API for reliable delivery.
• Lightweight CRM/POS integration (webhooks/API) to fetch availability/status.
• Guardrails: input validation, profanity filters, and human handoff keywords.

14-day rollout plan

1. Days 1-2: Define intents, pull FAQs, map booking/order flows.
2. Days 3-5: Build flows + fallbacks; wire to booking/status systems.
3. Days 6-8: Test with staff; add guardrails and escalation keywords.
4. Days 9-11: Pilot; monitor deflection and errors.
5. Days 12-14: Roll out; add reminders and post-booking upsells.

Metrics to track weekly

• Response time (target: <10s).
• Deflection rate (target: 50-70% of FAQs).
• Bookings/orders recovered vs. baseline.
• Hours saved by staff.